RETURNS & REFUNDS

RETURN POLICY

In accordance with Romanian legislation, consumers have the right to notify the merchant in writing of their decision to withdraw from the purchase—without penalties and without providing any reason—within 14 calendar days from the date of receiving the product.

We accept returns within 14 business days from the date your order is delivered.

To be eligible for a return, all items must meet the following requirements:

• The product must be in its original condition, unworn, unwashed, and without any signs of use.

• All labels, tags, hygiene protectors, and packaging must be intact.

• Items must be returned in the original AXEL113 garment bag/packaging.

Returns that do not meet these conditions may be refused.
We reserve the right to decline returns that show signs of wear, damage, alteration, or improper handling.

Customers must notify us in writing at customercare@axel113.com within 14 days of receiving the product, stating their intention to return it.

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HOW TO RETURN A DOMESTIC ORDER (ROMANIA)

Returns must be sent exclusively via COLETE ONLINE to the following address:

AXEL113 Headquarters
Str. Alexandru Philippide nr.5, Ground Floor
Sector 1, Bucharest, Romania

Return shipping costs are the responsibility of the customer.

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HOW TO RETURN AN INTERNATIONAL ORDER

All international returns must be shipped exclusively using our DHL return account.
The return shipping fee will be deducted from your refund.

Return shipping costs:

• Europe: €30-35

• UK: £35

• USA: $35-40

• Asia: €40

• Australia & Rest of the World: €45

Please ensure the return package is securely sealed and properly labeled.

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REFUNDS

Refunds are processed within 14 business days from the moment your return is received by our team.

Once your item has been inspected and approved, and it meets all the return requirements listed above, your refund will be issued to the original payment method, excluding delivery costs and any additional tax charges.

Please note:

• Refunds cannot be issued to alternative payment methods.

• Original shipping fees are non-refundable.

• Refund timelines may vary depending on your bank or payment provider.

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NON-REFUNDABLE COSTS

The following charges are non-refundable:

• Original shipping fees

• Return shipping fees

• VAT, import taxes, and customs duties 

Please note that in the event of a return, any shipping, duties, and taxes paid by AXEL113 on your behalf will be deducted from the refunded amount.

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EXCHANGES

At this time, we do not offer direct exchanges.
If you would like a different size or style, please return the original item and place a new order.

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IN-STORE & PICK-UP PURCHASES

• All in-store and pick-up purchases are final.

• No refunds will be issued.

• Exchanges only, within 14 days of purchase.

• Items must be unused, in original condition, and returned with a receipt.

• Certain items may not be eligible for exchange.

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CUSTOMER SUPPORT

For assistance, you can contact us Monday–Friday, 10:00 AM – 6:00 PM:

📧 customercare@axel113.com
📞 0750796620