General Terms

This document sets forth the terms and conditions for using the website, content, and services provided by AXEL CREATIVE COMPANY SRL (the owner of the website www.AXEL113.com), unless a different valid user agreement has been established between AXEL CREATIVE COMPANY SRL and the client.

The use of the website, including but not limited to accessing, visiting, and viewing content or services, implies the client's acceptance of these terms and conditions. The client is required to monitor the terms and conditions regularly, as they may be updated, modified, or supplemented.

By using the website, content, or services, the client is solely responsible for all activities resulting from their use. Additionally, they are liable for any material or intellectual damages, or any other type of damages caused to the website, content, services, AXEL CREATIVE COMPANY SRL, or any third parties with whom AXEL CREATIVE COMPANY SRL has contracts, in accordance with applicable Romanian legislation.

Using the website, including visiting and purchasing products from www.axel113.com, signifies full acceptance of the terms and conditions under which these services and products are provided. Please read the Terms and Conditions carefully before finalizing an order to be fully aware when placing a purchase. To complete an order, the client must accept the specified Terms and Conditions. These terms and conditions may be changed at any time by the seller without prior notice to the client.

Our Information

The following conditions govern the sale of products presented on this website by:

AXEL CREATIVE COMPANY SRL (hereinafter referred to as AXEL 113)
Bucharest, Romania

Registered at the Bucharest Trade Register under no. J40/6635/2020, CUI 42653684

Purchase Guarantee:

Each product on this website is accompanied by the following details:

• Product name
• Product photo
• Product description
• Available sizes and colors
• Composition
• Price

The color of products displayed on the screen may vary depending on the quality of the computer monitor. Therefore, AXEL 113 cannot guarantee that the colors displayed on the monitor are an accurate representation of the actual colors. Special offers, promotions, or discounts are valid until the indicated date or while stocks last. Prices for our products may change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We will not be liable to you or any third party for any changes, price alterations, suspension, or discontinuation of the Service.

Warranty

According to Art. 4, letter b, Chapter I, of GOVERNMENT ORDINANCE no. 130 / August 31, 2000, regarding the legal regime of distance contracts, "The consumer has the right to notify the seller in writing that they renounce the purchase, without penalties and without providing a reason, within 10 working days from receiving the product."

Products purchased from AXEL113.com can be returned in their original packaging within 14 working days from receipt, without penalties and without providing a reason, at the customer's expense, using the same delivery service used for the shipment. AXEL 113 may charge additional fees for returning used, damaged products, or items without packaging, to restore them to their original condition. These fees may range between 0 and 50% of the product's purchase value. AXEL113 will refund the order value within a maximum of 30 days from the written cancellation of the contract. The refunded amount does not include transport costs.

The Terms and Conditions comply with current legislation, including Law 365/2002 on electronic commerce and Law 51/2003 for the approval of Government Ordinance 130/2000 regarding the legal regime of distance contracts.

Products to be exchanged/returned during the warranty period must be sent to the seller's location. The transport costs for returning a defective product will be fully borne by the buyer, who will then receive a replacement product at the seller’s expense, after the defect and the integrity of the seals have been verified. Defective products must be sent after prior notification to the seller, specifying the defect. Visible defects must be reported upon receipt. "Visible defect" means any defect detectable through a simple examination of the product. Any complaints regarding such defects submitted afterward will not be considered. Receipt is considered to have occurred on the same day the product was delivered or collected by the customer or their representative.

AXEL 113 is exempt from the obligation to provide a warranty if the products are found to have been mishandled, stored improperly, used for purposes other than those for which they were designed/sold, immersed in liquids, or came into contact with substances unnecessary for maintenance. AXEL 113 is also exempt from warranty obligations if it is found that the customer repaired the product improperly, regardless of whether the seller informed the customer of the conditions under which the warranty applies. Failure to meet the above conditions will result in the loss of the warranty.

Quick Contact

For more information, consumers can contact AXEL 113 Monday to Friday, between 10:00 AM - 7:00 PM, via email at contact@axel113.com or by phone at 0728878318.
The maximum response time is 2 working days. The average response time is 1-2 hours.

Postal address:
AXEL CREATIVE COMPANY SRL
Str. Calea Plevnei 145B, Bloc 2, Camera 1, Demisol, Ap D202,
Postal Code 060012, Sector 6, Bucharest, Romania.

Registered at the Bucharest Trade Register J40/6635/2020, CUI 42653684

Product Availability:

If, at the time of placing an order, it is found that any of the products included in the order are out of stock, AXEL 113 will immediately notify the user.

Client Obligations at Registration:

To benefit from the informational content of the newsletter provided by AXEL 113, the client agrees to provide truthful, accurate, current, and complete information according to the specifications in the corresponding form and agrees to submit this information correctly and fully. If AXEL CREATIVE COMPANY SRL believes this obligation is not being fulfilled, it reserves the right to block access to the website's services without prior notice, for a specified or unspecified period.

Purchase Procedure:

1. Select Products
   Choose the products you wish to buy and add them to your shopping cart by clicking the appropriate icon. The shopping cart will display the product name, size, color, and price. The price shown does not include the shipping costs within Romania.

2. Personal Data
   To complete the order, you will need to provide personal details, which will be included in our database for order processing and to simplify future orders on the site. The personal data provided will be processed in accordance with our Privacy Policy. Users can, at any time, access the personal data they have provided and information regarding their placed orders. AXEL 113 reminds users that their personal data should be as accurate as possible to avoid confusion or errors during the product shipment. Additionally, whenever users explicitly request, they will receive information related to AXEL 113 via email.

3. Order Confirmation
   After completing the order, but before shipment, the user will receive a detailed summary of the order by email, including the identification of the ordered products, the total price, and delivery details. Once the order is processed, AXEL 113 will ship the package via a courier company within 5-7 business days. The package will reach the client within 48 hours of being picked up by the courier.

4. Payment Methods
   The payment for products will be made online, via bank transfer, or cash on delivery. Payments using methods other than those specified in these sales conditions will not be accepted.

5. Online Payment
   In the case of successful online payments, the transaction will appear on your bank statement under the name axel113.com. For online payments, we use the shopify service.

6. Transaction Cancellation
   In the event of a cancellation of a transaction paid by card, in accordance with current regulations, the issuing bank will unblock the amount held in the customer’s account within 1-30 days, depending on its policy. In case of already shipped orders, the corresponding transfer fees and commissions will be deducted, and the refund will include the value of the product minus the shipping costs. The product must meet the return conditions outlined in the "Delivery and Return" section below. For orders paid by card, the refund will be made to the same card used for the transaction, within a maximum of 30 days from the acceptance of the return.

7. Shipping Costs
   No product sold through axel113.com includes shipping costs.

Data Privacy

AXEL CREATIVE COMPANY SRL, the owner of the online store www.AXEL113.com, respects the applicable data privacy laws. AXEL CREATIVE COMPANY SRL is committed to not sharing users' personal data with third parties and will only use it to establish and maintain contact with its customers.

AXEL CREATIVE COMPANY SRL may disclose personal data to third parties if required by law or in good faith when such actions are necessary to: comply with legal obligations; protect and defend the property rights of AXEL CREATIVE COMPANY SRL; act in urgent circumstances to protect the personal safety of employees, users, or public figures.

AXEL CREATIVE COMPANY SRL does not sell, rent, or exchange personal data with third parties. Personal data collected from www.AXEL113.com is used for the following purposes:

- Processing online payments
- Issuing tax invoices
- Completing orders placed on www.axel113.com and delivering products

Data may be disclosed without your consent in case of disputes regarding payment fraud to the following recipients: the banks involved in online payments, international card organizations, service/product providers, and according to Law 677/2001, to the relevant authorities.

AXEL CREATIVE COMPANY SRL is not responsible for information loss due to potential security issues with the server hosting www.AXEL113.com or actions of third parties.

We use the Shopify platform for our online store. You can read more about how Shopify uses your personal information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).

Cookies

AXEL 113 collects and processes information as static data regarding which pages you access within the website, including the IP address from which the website is viewed. AXEL 113 may use cookies on the website, temporarily storing personal data for the following purposes:

- To improve access security
- To enhance user experience on the website

AXEL 113 may disclose personal data to third parties if required by law or in good faith, when such actions are necessary to:

- Comply with legal requirements
- Protect and defend the property rights of AXEL CREATIVE COMPANY SRL, the owner of the AXEL 113 online store
- Act in emergency situations to protect the personal safety of employees, users, or public figures

AXEL 113 does not sell, rent, or exchange personal data with third parties. Personal data may be disclosed without your consent in case of disputes regarding payment fraud to the following recipients: banks involved in online payments, international card organizations, and service/product providers, in accordance with Law 677/2001, to the relevant authorities.

Copyright

The website and all its elements (web graphics, texts, photographs, etc.) are the property of AXEL CREATIVE COMPANY SRL and are protected by copyright laws. Using any element of this site without the company's consent is punishable according to the applicable laws.

Limitation of Liability

AXEL 113 is not responsible for any damages (direct, indirect, accidental, or otherwise) resulting from the use or inability to use the information on the site, nor for errors or omissions in the content that may lead to any type of loss. AXEL 113 or any of its employees are not liable for actions taken by the user that result in negative outcomes or losses of any kind, nor for information used by the user that leads to losses, for information used by third parties or websites linked to AXEL113.com, nor for any software used on the site that may affect the user's operating system or cause other errors or viruses.

Delivery Conditions:

1. Delivery of Orders
   Orders placed on www.axel113.com are delivered via a fast courier service, from Monday to Friday. Orders made between Friday 18:00 and Sunday will be recorded as received on Monday. No orders will be shipped on public holidays or during company holidays.

2. National Shipments
   Delivery within Romania is made within 1 - 2 working days from receiving the confirmation email, through the courier company Sameday or Cargus
   Please allow up to 2-3 working days for order processing before shipment. Your order may take longer to ship if we experience a high order volume. You will receive a notification and a tracking number by email once a tracking number has been generated.

3. International Shipments
   International delivery is done via the DHL Express, within 2 - 5 working days. The delivery time may vary depending on the final destination and the pick-up location. Only card payments are accepted for international orders.
   Please allow up to 2-3 working days for order processing before shipment. Your order may take longer to ship if we experience a high order volume. You will receive a notification and a tracking number by email once a tracking number has been generated.

Return Policy:

In accordance with Romanian legislation, "The consumer has the right to notify the merchant in writing that they are renouncing the purchase, without penalties and without providing a reason, within 14 days from the receipt of the product." In this case, the customer may choose to exchange the products or receive a refund for the amount paid to AXEL 113 (AXEL CREATIVE COMPANY SRL). Additionally, the customer is required to notify the merchant in writing via email at contact@axel113 within 14 days of receiving the products, stating their intention to return them.

Products can only be returned if they are in perfect condition (including the label, original packaging, etc.) and show no signs of wear. The refunded amount does not include shipping costs, which are to be borne by the customer. The products must be returned to the AXEL 113 headquarters at: Macarie Cantaretul 6, Ground Floor, Bucharest, Sector 1, through the courier company Fan Courier.

AXEL 113 will refund the value of the products within a maximum of 14 days from the date of receipt of the return, directly to the customer's bank account.